Setting up Mail on Outlook on a mobile Device - Zoho Mail Exchange Account

Setting up Mail on Outlook on a mobile Device - Zoho Mail Exchange Account

So, I've been trying for 2 months to set up my zoho mail through Outlook on my android mobile. I follow these instructions, and it does not work. I am wondering if that blank domain is the problem... otherwise I am 100% sure that the password and username I am entering is correct.


Zoho stopped responding to my emails about 2 weeks ago, I just get no response from the support team at all. Is there anyone that can help me figure out this problem? I have tried working with the Microsoft Outlook mobile team but ultimately they just direct me to my mail administrator, which is Zoho.

Thanks.









Hello,

This is an unresolved issue. Please help me resolve this issue with Zoho Mail. I am going to have to switch from your service - I have submitted help requests and I am getting no reply.

I believe the problem is in the blank domain. 

Best,

-Josh


---- On Tue, 31 May 2016 07:26:54 -0700 joshualh88 <joshua@hoferdevelopment.com>wrote ---- 

Hello, just a note that this is still an open issue, I have spent 2+ hours on the phone with Microsoft staff and have been transferred all around the world. I "think" it may not be liking that your domain is left blank in your instructions - but surely someone else in the world has had this issue. I look forward to getting this resolved. 


Best, 

-Joshua 

-----Original Message----- 
From: joshualh88 [mailto:joshua@hoferdevelopment.com] 
Sent: Friday, May 27, 2016 9:23 AM 
To: support <support@zohomail.com> 
Subject: Re: [##11151921##] Exchange Server Setup - Mail 



Sent from my Verizon Wireless 4G LTE DROID 

Zoho Cares <support@zohomail.com> wrote: 

> 
> 
> 
> 
> Answered by 
> Cynthia A 
> 
> 
> Hello Joshua, 
> Thank you for getting back to us. 
> 
> Kindly help us with the screenshot of the settings page and error message to check why Outlook is not accepting the settings. 
> 
> 
>How happy are you with our service? 
> 
>Loved it. Thanks! T ... 
> 
>It was bad. Sorry! ... 
> 
> 
> 
> 
> Sincerely, 
> Cynthia A - Zoho Cares 
> 
> 
> Blogs &middot; Forums &middot; Help 
> 
> 
> 
> 
>---- On Thu, 26 May 2016 21:40:23 +0530 joshua@hoferdevelopment.com wrote ---- 
> 
> 
> 
>Cynthia, 
> 
>Thank you! This worked great for my laptop and desktop. However, 2 of 3! So close! 
> 
> I am trying to setup this account now on my phone – on Outlook 2016. I tried it on my android Razr and, entering all the information in the “Exchange” setup area, it is telling me “login error” and to check my password and username. I am very certain the information I am providing is accurate. 
> 
>Any help you can give on setting up this last step would be much appreciated. I have also contacted Outlook with this issue. 
> 
>Thanks, 
> 
>-Joshua 
> 
> 
>From: support-zohocorp@zohosupport.com [mailto:support-zohocorp@zohosupport.com] On Behalf Of Zoho Cares 
>Sent: Wednesday, May 25, 2016 12:48 AM 
>Subject: Re: [##11151921##] Exchange Server Setup - Mail 
> 
> 
> 
> 
> 
> 
> 
> 
> Answered by 
> 
>Cynthia A 
> 
> 
> 
> 
> 
>Hello Joshua, 
> 
>Thank you for the information provided 
> 
>We see active sync has been disabled for your account due to which you are unable to configure the account, please enable Active Sync and then try again with the same settings as mentioned in the screenshot. 
> 
>Kindly login as an administrator(joshua@hoferdevelopment.com) to make the changes. 
> 
>&middot; Login to Zoho Mail account as the super administrator. 
>&middot; Click on Control panel(Gear icon on top right) >> Mail Administration >> Mail Accounts >> Click on the user name and the admin will see a radio button to enable Active Sync. 
> 
>Refer help document for more information. 
> 
>Please do let us know for any further assistance. Have a great day! 
> 
> 
>How happy are you with our service? 
> 
>Loved it. Thanks! T ... 
> 
> 
>It was bad. Sorry! ... 
> 
> 
> 
> 
>Sincerely, 
>Cynthia A - Zoho Cares 
> 
> 
> Blogs &middot; Forums &middot; Help 
> 
> 
> 
> 
> 
>Hello, 
>My name is Joshua Hofer. I am writing b/c I am trying to set up an Exchange server for 3 devices through an email account I have setup through my Zoho mail. It is joshua@hoferdevelopment.com . 
>I set up an IMAP email account through my Outlookper Squarespace instructions, but I did not have tasks, calendar, or contacts, which is a serious problem for my mobile business. 
>I wrote your company for help, and received a message from Karthik with a link to how to establish an Exchange server connection. However, those instructions have proven unsuccessful, as it tells me I have the username or password wrong, and I do not. I have attached a screenshot outlining the situation. 
>The IMAP connection is still set up - is this somehow causing a problem establishing this as an exchange connection? Do you know what is going wrong? 
>I replied to Karthik's email, but was unsure if replies to support through that messaging system would work, so I am writing you here separately as well. 
>Any help in setting up this Exchange server for this account would be much appreciated. 
>Best, 
>-Joshua 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
>Karthik, 
> 
>I have done as you say, but I am having trouble making it work. 
> 
>I have attached a screenshot, I have typed in the information and re-checked, the password I created is correct, but it will not log me in. I have an IMAP connection set up, is that conflicting with the Exchange setup somehow? 
> 
>Any help would be appreciated. 
> 
>Thanks, 
> 
>-Josh 
> 
> 
> 
>From: support-zohocorp@zohosupport.com [mailto:support-zohocorp@zohosupport.com] On Behalf Of Zoho Cares 
>Sent: Monday, May 23, 2016 7:15 PM 
>Subject: Re: [##11129112##] Email Sync - IMAP and Exchange Question 
> 
> 
> 
> 
> 
> 
> 
> Answered by 
> 
>Karthik 
> 
> 
> 
> 
> 
>Hello Joshua, 
> 
>Thank you for contacting Zoho Mail support. 
> 
>Yes, you may setup your Zoho Mail account as Exchange in Outlook provided if you're using Outlook version 2013 or above. Please use the server settings provided in this help page to setup your Zoho account as Exchange in Outlook. 
> 
> 
>Hope this helps. 
> 
>Sincerely, 
>Karthik. 
> 
> 
> 
>How happy are you with our service? 
>Loved it. Thanks! T ... 
> 
>It was bad. Sorry! ... 
> 
> 
> 
> 
> 
> 
> 
> Blogs &middot; Forums &middot; Help 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
>