Show live wait time for calls currently ringing or waiting in queue in Live Calls view

Hi,

In the Live Calls view, there is no way to see how long a call has been waiting or ringing. This information is only available after the call is completed in the call logs.

This is a standard and fundamental feature in any call center management system. A supervisor monitoring a live queue needs to know in real time how long each caller has been waiting — not after the fact. A caller who has been waiting for 4 minutes requires a very different response than one who just joined the queue, and supervisors cannot make informed decisions without this information being visible live.

Feature request:
Please add a live wait time counter to the Live Calls view, showing how long each call has been waiting or ringing — updated in real time, without needing to complete the call or download any report.

Regards,
Ram