Show Tickets based on Team but assigned to individual agents

Show Tickets based on Team but assigned to individual agents

Hi,

we have the following scenario:
  • Ticket is created and via direct assignment assigned to a team
  • one of the team members assigns this ticket either to himself, to an agent of the same or another team
  • the assignment of the team disappears an only the direct assignment to an agent is shown
  • we would like to check how many tickets are assigned to agents of certain teams
Example:
Ticket 1 assigned to Agent A of Team Z
Ticket 2 assigned to Agent B of Team Z
Ticket 3 assigned to Agent C of Team Y

We would like to see that two tickets are assigned to Team Z and one Ticket to Team Y, based on the agents to which the tickets are assigned to

Is this possible? Because Team Queue doesn't work, because the tickets are assigned directly to agents and not to teams..

Regards