Hi,
In the Live Calls view, when an incoming call is being distributed through a queue, we can only see the status "Ringing" — there is no indication of which agent's extension is currently being called.
For a call center supervisor, this real-time visibility is essential. When a call is ringing, the supervisor needs to know immediately which agent is being called — so they can intervene if needed, coach the agent in real time, or understand why a call is going unanswered. Historical ringing order data in the call logs, while useful, is not a substitute for live visibility.
Feature request:
In the Live Calls view, when a call is ringing on a specific agent's extension (in non-simultaneous ring mode), please display the name of the agent whose line is currently ringing — in real time, not only after the call is completed.
Regards,
Ram