A simple way to engage your user community is to incentivize their participation. Points, levels, badges—though these might not be tangible, they make people feel noticed and appreciated. With Gamescope for Zoho Desk, you can set up these incentives for your user community.
Points are awarded to users for performing actions such as posting a topic, voting, and replying. Each type of point can be enabled or disabled, and the value can be changed. Anyone who has permission to edit the Community configuration can make these changes. You can also define custom actions and specify how many points to award for each of these.
Users can level up the more they contribute to the community. This would foster a sense of growth and define the magnitude of their participation. Set up these levels based on points ranges, and associate badges with different levels.
Award badges of honour for different achievements your users make by engaging with the Community. Default badges associated with levels and achievements will get you started as you create custom badges related to your Community's setup.
You can see how your users have been faring, with stats on who has accrued what. You can also see comprehensive stats for every user who's on the points table. These are currently available only for custom points and badges, but will extend soon to default ones as well.
Encourage your community to participate proactively by recognizing the time and effort they put in to share their ideas, feedback, and doubts. Foster and nurture your Community.
As always, happy ticketing!
Team Zoho Desk