Hi There. We have setup an SLA for a project and are using the 4 different levels.
Our use case is that we want an email to go out when the issue is created, after 2 days, 4 days and 6 days of being open. We want this to consider BUSINESS HOURS only though.
I will share below the screen shots of our setup. This setup is having emails go out during non-business hours as well. Is there any way to set the level 2-4 escalations to only consider business hours for the "escalate after" time criteria?