Announcing SMS and MMS Tickets Support with Plivo for Zoho Desk, Automate SMS with Schedule & Workflows

Announcing SMS and MMS Tickets Support with Plivo for Zoho Desk, Automate SMS with Schedule & Workflows



Greetings from Ulgebra,

      We have published our new extension, SMS, MMS Tickets with Plivo for Zoho Desk in Zoho Marketplace.

      About Plivo : Connect and engage with your customers globally. Thousands of customers rely on Plivo to deliver better customer communications globally at much lower costs. Checkout the price comparison here.
      
      Send and receive SMS messages from within your Zoho Desk ticket view. Receive SMS and MMS from your customers sent to your dedicated number as tickets in Zoho Desk. Agent replies from Desk for the SMS tickets will be sent as SMS/MMS to the customer's mobile number. Initiate outbound SMS to any mobile number using Plivo. Any SMS received from the same phone number will be added under the same ticket. While receiving SMS, a new contact will be created if no contacts exist with the same mobile number. Receiving incoming SMS is free of cost using Plivo (conditions apply).


Key Features:
  1.   Use ticket snippets while sending outgoing SMS to a number.
  2.   Free incoming SMS support with Plivo (*conditions apply).
  3.   Send SMS to any phone number from Zoho Desk.
  4.   Receive SMS / MMS as tickets from customers, and agent replies will be sent as SMS.
  5.   Automatic contact creation while receiving SMS from a new number
  6.   Send Scheduled SMS 
  7.   Send Automatic SMS with Zoho Desk workflows such as Ticket creation, Ticket status change, etc.

 Install the app at Zoho Marketplace

Kindly checkout our other awesome apps at Ulgebra Home

Thanks,
Vinoth