Seeking recommendations for SMS / CRM Integration...cannot be app-based integration
Requirements:
- Ability to use physical cell phone for both voice and sms. I need to be able to tell my customer "you can call me or text me using this phone number which is my business cell phone".
- Unacceptable to use ONLY a stand-alone "sms app".
- SMS message to/from given phone numbers attached, as records in a custom module, to the matching phone number in Accounts,
- API-access the SMS crm add-on.
- Send SMS from CRM using the cell phone number attached to the CRM user.
Suggestions, please.
Ken