Snippet issues

Snippet issues

1) you can only create, delete, and edit snippets while making a reply.  That means if I want to create a snippet, i have to enter a ticket and then click "reply".  Does this make any sense at all?  There should be a stand alone page for making canned responses.

2) if I have a long snippet (I have some that are extremely long actally), then when I go to the snippet and hover over the text, it expands the text and scrolls the overlay up so that the end of the snippet is at the bottom of the screen - this pushes the title of the snippet off the top of the screen.

2B) I can scroll up to get back to the title, but when I do, depending on exactly how long I hover the mouse in one spot (for example, right at the top of the snippet text) it will repeat 2 above, pushing the snippet title up off the screen.

3) if I move the mouse off the long-text snippet, it will "bounce back" but not in a location that makes sense

4) if you have a bunch of long snippets, navigating through the snippet menu is absolutely ridiculous, because zoho keeps wanting to expand snippets, slide the screen around, reduce the expanded selections, etc. all per the above descriptions.

If I were to have designed this, I would

A) never have had snippets automatically expand to the full text length.  That would be an option on hover-over

B) Create a page where snippets could be created and managed outside of a ticket creation window

C) Allow sorting of snippets
      Zoho Marketing Automation
              • Sticky Posts

              • Zoho Desk Cheat Sheet For The Year-End

                Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
              • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
              • Zoho Desk: Scheduled Maintenance on 8 August 2021

                Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
              • Issue: Responses sent multiple times from Zoho Desk

                Hi All  Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA.  Appreciate your patience in the meantime.  Regards Aarty
              • Layouts just got a whole lot more customizable!

                Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values

              Zoho Pagesense Resources

                Zoho SalesIQ Resources



                      Zoho TeamInbox Resources

                        Zoho DataPrep Resources



                          Zoho CRM Plus Resources

                            Zoho Books Resources


                              Zoho Subscriptions Resources

                                Zoho Desk Resources

                                  Zoho Projects Resources


                                    Zoho Sprints Resources


                                      Qntrl Resources


                                        Zoho Creator Resources


                                          Zoho WorkDrive Resources





                                              Zoho Campaigns Resources

                                                Zoho CRM Resources

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now