So many bugs with Zoho CRM and Email! When can someone call me back?

So many bugs with Zoho CRM and Email! When can someone call me back?

I'm radically frustrated with this product and if someone doesn't call me back to help --- I will absolutely cancel this subscription and get another product in 2016--- the CRM has bugs, the Email takes a solid 35 mins to arrive in my inbox. Zoho docs is slow and the format is buggy -- Zoho Workspaces is complete garbage. -----

EVERYTIME  I submit a "please help" request -- I get NOTHING back. Am I the only one suffering with this? I'm shocked at how unresponsive they are....