Solution for connections to HDR desktops looking overexposed in Zoho Assist

Solution for connections to HDR desktops looking overexposed in Zoho Assist

I have been having issues when connecting to HDR desktops (my monitors are also using HDR) from Zoho Assist and I managed to find a solution. Zoho support told me to turn off HDR but that was not an option in our current workflow. 

The issue was that the colours looked all washed off, with no way of telling where an overlaid window ends and the underlying one starts. Also, some buttons, mostly when users were using light themes were hard to distinguish. If you look at the first attachment, there is an Explorer window on top of another program. When the window is inactive, you can't rind the title bar/text. 

I fixed the issue by adding a setting in the Local State file locaed in
C:\Users\%Username%\AppData\Roaming\Zoho Assist

I added:
"browser":{"enabled_labs_experiments":["force-color-profile@6"]},
after the first { in the file, right before "os_crypt" (see below).

It now looks like this:
image.png

My monitor uses HDR and so does the remote computer. Otherwise, I believe the value should be 1 (sRGB) for standard monitors.
image.png

Now, when I log on to the remote computer, the colors are fine. 

I got this idea form this post:

It might useful to have this feature as a setting in Zoho Assist instead of having to go through modifying hidden settings file.

P.S.: you have to restart Zoho Assist once you make the change. Basically it's just a browser window based on Chomium and the settings will only apply when the app is restarted.

    Access your files securely from anywhere






                  Zoho Campaigns Resources


                        Zoho Developer Community



                            Bootcamp
                            Community
                            Pricing
                            Webinars
                            What's New
                            Integrations
                            Contact Support
                            Contact Sales

                              Zoho Survey Resources
                                Features
                                Survey Templates
                                Integrations
                                Community
                                iOS Mobile Surveys
                                Pricing
                                Android Mobile Surveys
                                Insurvey Blogs
                                Insight Blogs
                                Tips & Tricks





                                            Latest Feature Updates
                                              What's New in Zoho Desk

                                              Use cases

                                              Make the most of Zoho Desk with the use cases.

                                               
                                                

                                              eBooks

                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                               
                                                

                                              Videos

                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                               
                                                

                                              Webinar

                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                               
                                                
                                              What's New in Zoho Desk

                                              • Desk Community Learning Series


                                              • Meetups


                                              • Ask the Experts


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner



                                                  Zoho SalesIQ Resources

                                                        • Sticky Posts

                                                        • Attention: Upcoming changes to Zoho Assist support for older windows versions

                                                          At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.

                                                        • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

                                                          Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.

                                                        • Zoho Assist: Important Security Upgrade Notice

                                                          Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

                                                        • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

                                                          As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why

                                                        • Release Notes: Version 1.82, February 2015

                                                          New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console


                                                        Manage your brands on social media
                                                        Access Zoho Social

                                                          Zoho Pagesense Resources


                                                              Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources


                                                                  Zoho CRM Plus Resources

                                                                    Zoho Books Resources


                                                                      Zoho Subscriptions Resources

                                                                        Zoho Projects Resources


                                                                          Zoho Sprints Resources


                                                                            Qntrl Resources


                                                                              Zoho Creator Resources



                                                                                  Zoho CRM Resources

                                                                                  • CRM Community Learning Series

                                                                                    CRM Community Learning Series


                                                                                  • Kaizen

                                                                                    Kaizen

                                                                                  • Functions

                                                                                    Functions

                                                                                  • Meetups

                                                                                    Meetups

                                                                                  • Kbase

                                                                                    Kbase

                                                                                  • Resources

                                                                                    Resources

                                                                                  • Digest

                                                                                    Digest

                                                                                  • CRM Marketplace

                                                                                    CRM Marketplace

                                                                                  • MVP Corner

                                                                                    MVP Corner







                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now


                                                                                        Zoho Show Resources


                                                                                          Zoho Writer Writer

                                                                                          Get Started. Write Away!

                                                                                          Writer is a powerful online word processor, designed for collaborative work.

                                                                                            Zoho CRM コンテンツ






                                                                                              Nederlandse Hulpbronnen


                                                                                                  ご検討中の方




                                                                                                        • Recent Topics

                                                                                                        • Can't get sender adress to work

                                                                                                          Hi, I am having some trouble getting the sender adress to work for responses on tickets. I would like to configure a sender adress that is different from the zohodesk emailadress that is normally used. These are the steps I have followed: 1. Add a new

                                                                                                        • Question Regarding Deleted Reports in Zoho Desk Analytics

                                                                                                          Dear Zoho Desk Support Team, I hope this message finds you well. We have a question regarding the Analytics module in Zoho Desk, specifically related to deleted reports/dashboards. We would like to understand the following: Is there a recycle bin, recovery

                                                                                                        • Add an option to start zobot when user clicks the Chat with Us button

                                                                                                          I would like to have an option to start the zobot when user clicks on "Chat with us" button when chat widget is maximized

                                                                                                        • Zoho Books - Feature Request - Provide "Show PDF View" toggle on Invoice records

                                                                                                          I have noticed it is possible to activate or deactivate the PDF preview on some records but not all. This would be very helpful on Invoices when a custom template is being used and the PDF preview does not represent the output file. Not available on:

                                                                                                        • Incorrect Handling of XLSX data

                                                                                                          Trying to import an XLSX schedule of bills into Zoho Books I ran across the problem of date formatting. To replicate: Build a CSV file with bill dates in whatever format you like and import it - this should work if you match the "dd/MM/yyy" etc. format

                                                                                                        • How do I modify the the incoming/current call popup? I can modify other call pages but not that one.

                                                                                                          I want to modify the incoming and active call popup on the crm to include customer relevant information, such as purchase history or length of relationship. Under modules and fields, I don't seem to see active call as a choice to modify, only the main

                                                                                                        • Disable Smart Filters By Default

                                                                                                          The smart filters "feature" is causing confusion for Zoho Mail users. New emails should be delivered to the inbox unless they have specifically opted to redirect them somewhere else. People don't understand that new emails might be waiting in a random

                                                                                                        • Set File Upload fields as mandatory

                                                                                                          Currently the CRM for some reason lacks the ability to set a file upload field as mandatory So we have an issue We have a requirement that before a Deal stage is set as Deal is Won the member needs to upload a file Now for some weird reason in Zoho I

                                                                                                        • Introducing Zoho PDF Editor: Your free online PDF editing tool

                                                                                                          Edit your PDFs effortlessly with Zoho PDF Editor, Zoho's new free online PDF editing tool. Add text, insert images, include shapes, embed hyperlinks, and even transform your PDFs into fillable forms to collect data and e-signatures. You can edit PDFs

                                                                                                        • Empowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM

                                                                                                          Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individuals

                                                                                                        • Share saved filters between others

                                                                                                          Hi, I am in charge to setup all zoho system in our company. I am preparing saved filters for everybody, but the only one can see its me. How can others see it? Thanks

                                                                                                        • Update Lead Status in Zoho CRM When a Meeting is Booked via Microsoft Bookings

                                                                                                          Hi everyone, I’m trying to streamline our lead management process and would like to automatically update the Lead Status in Zoho CRM whenever a meeting is booked through Microsoft Bookings. Has anyone successfully implemented this kind of integration

                                                                                                        • Adding Columns to Reports

                                                                                                          Hi, Is it possible to choose fields to be added as columns in the reports? Thank you.

                                                                                                        • How do I automatically assign the project owner for all tasks in Zoho Projects?

                                                                                                          I have been researching for days on how to automatically assign all the tasks to the project owner on creation of the project in Zoho Projects. I have been having to go in and manually change all the task owner from 'unassigned' to the owner of the project

                                                                                                        • Import from Linkedin

                                                                                                          Please provide a way to enable importing contact information for Contacts and Companies from Linkedin? Thanks

                                                                                                        • Help Needed with Creating Close % Reporting

                                                                                                          Now that our company has a good data set to work with we want to use ZCRM reports ways to track the performance metrics we have established. Specifically, I want to be able to calculate closing % for individual salespeople and individual support people.

                                                                                                        • Canvas: Add Sections to Detail View

                                                                                                          Currently it is only possible to add fields to a canvas detail view. This makes Canvas hard to maintain, because everytime we add a field to our system, someone needs to go into the canvas view and add it there as well. This leads to additional work and

                                                                                                        • CRM Kiosk - Action for GetRecords

                                                                                                          I have a Kiosk screen with GetRecords and want to use the selected records in a custom function. My particular case is to set a lookup value on the selected records. Generally speaking though, I want to work with the selected records in a function. I

                                                                                                        • Create static subforms in Zoho CRM: streamline data entry with pre-defined values

                                                                                                          Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple

                                                                                                        • Extract Archived Projects using Zoho Projects API

                                                                                                          In my organization we archive the projects when they are already completed, charged, invoiced, so that only those that are still pending process remain active. I need to access all projects (active and archived) from an external system, but the API v3

                                                                                                        • Email for customer to provide payment information

                                                                                                          Is there a way for customers when you set up a subscription to get an email that prompts them to put in their billing information to start their subscription? Also, can you show the subscription in their portal?

                                                                                                        • Unable to display field label from a hidden Single Line Textbox in Description

                                                                                                          Hi folks, I'm unable to display my hidden field, e.g. ${zf:SingleLine4} , in my description. I'm pre-filling this hidden Single Line Text box via "Field Alias - Pre-fill URL" settings. I noticed that my decimal form fields work, e.g. ${zf:Decimal}, and

                                                                                                        • Zoho Books | Product updates | July 2025

                                                                                                          Hello users, We’ve rolled out new features and enhancements in Zoho Books. From plan-based trials to the option to mark PDF templates as inactive, explore the updates designed to enhance your bookkeeping experience. Introducing Plan Based Trials in Zoho

                                                                                                        • transforming 1D tables to 2D and the other way round

                                                                                                          Does Dataprep have tools to convert 1D tables to 2D tables and the other way round? The actions that are commonly called "pivot" and "melt". What I mean is transitioning between these two kinds of table: 2D id ____ name ____ surname ____ age 00 ____ Matt

                                                                                                        • More context, fewer tabs: View lookup modules' data within a CRM Canvas page

                                                                                                          Hello everyone, How often do your users juggle multiple browser tabs just to piece together the full context of a record? This update can make their lives easier. You can now add lookup modules' fields to a Canvas detail view page and a Canvas list view

                                                                                                        • Lookup fields

                                                                                                          Is there any way to add Lookup fields to Zoho FSM -- I do not see the option but I see default lookup fields in different modules

                                                                                                        • Zoho Analytics - Bill Table

                                                                                                          Hi I am new to Zoho and mainly work in Books. Recently learned of Zoho Analytics and am exploring it to create reports that would be useful for me. For example, I want to create a bills cash forecast by week for cash flow planning. When I start to create

                                                                                                        • Sudden Layout Issue After Last CSS Update for ZML (Temporary Fix Inside)

                                                                                                          Hi, Our clients have noticed today that every section laid out with ZML suddenly shows an unwanted top padding/blank space that interrupts the user screens. It appears that Zoho has changed the default CSS for the .zcp-col.zcp-panel-rowtype-auto element.

                                                                                                        • How to see history on Bulk send of Customer Statements

                                                                                                          Hi, We bulk send statements to customers every month via Books - every month we have customers emailing requesting a statement. Currently I have no visibility on if a customer was sent the statement or not and if our process is being followed or overlooked

                                                                                                        • Add Prebuilt "Partner Finder" Template with Native Zoho CRM Integration in Zoho Sites To: Zoho Sites Product Team

                                                                                                          Hi Zoho Team, We hope you're doing well. We would like to request a prebuilt "Partner Finder" template for Zoho Sites, modeled after your excellent implementation here: 🔗 https://www.zoho.com/partners/find-partner-results.html ✅ Use Case: Our organization

                                                                                                        • Creating a tax - amount table in Analytics

                                                                                                          Hi everyone, I would like to create a report in Zoho Anayltics that creates the tax and amounts in a table. I have been able to create a report that shows me all the tax accounts, but I can't get it combined with the amounts of the accounts. Is there

                                                                                                        • Kits: Option to Hide Associate Items on Documents

                                                                                                          The new Kit type of Composite Item is very helpful, and we're already using it in several different ways. One problem is that there seems to be no way to hide the components on some documents, including Package Slips. There is an option given in settings

                                                                                                        • Is it possible to do custom domains on test accounts that use saml setups?

                                                                                                          In Zoho Billing, Is it possible to do custom domains on test accounts that use saml setups for the customer portal?

                                                                                                        • Add Built-in "Partner Finder" / "Contractor Directory" Tab to Zoho Desk Help

                                                                                                          Hi Zoho Team, We hope you're doing well. We would like to request a new feature for the Zoho Desk Help Center: A built-in, configurable "Partner Finder" / "Contractor Directory" tab or section, similar in concept to your own Zoho Partner Finder at: 🔗

                                                                                                        • Introducing prompt builder in Zoho CRM

                                                                                                          We’ve introduced a new way to put Zia’s generative AI to work—right where your teams need it most. With the all new prompt builder for custom buttons, you can create your own AI instructions to generate tailored content, suggestions, or summaries across

                                                                                                        • I’m facing an issue while trying to upload a PDF file to a custom file upload field within the Leads module via the Zoho CRM API.

                                                                                                          Hi Zoho Team, I’m facing an issue while trying to upload a PDF file to a custom file upload field within the Leads module via the Zoho CRM API. I am able to manually upload a PDF into this field through the UI. I am also able to upload files as attachments

                                                                                                        • No chat option

                                                                                                          Chat option is not available in Android app.

                                                                                                        • Centralized Domain Verification in Zoho CRM Plus

                                                                                                          Hi Team, I have a suggestion regarding Zoho CRM Plus. It's quite frustrating to verify the same domain separately for each application within the suite. It would be really helpful if you could introduce a centralized admin console—similar to what's available

                                                                                                        • Why Are Columns Reset When Deleting Entry

                                                                                                          Hello, this is quite annoying. We use forms as a questionnaire for candidates, we filter entries by removing columns, when we delete an entry the columns reset. Every "delete" the columns reset, why!? Thank you

                                                                                                        • How to add custom templates in zoho sheets mobile

                                                                                                          How can I add custom templates in Zoho spreadsheet mobile?

                                                                                                        • Next Page