Solutions within Zoho / Zoho One for shared mailboxes

Hi there,

Our organisation is a Zoho One subscriber and we are looking to migrate emails across from Google Workspace to Zoho.

We have a handful of user email addresses to migrate, and also one shared reception mailbox which is used by multiple staff through the Outlook application (using Google workspace sync).

I've looked at the 'shared mailbox' in Zoho Mail, but this doesn't appear to be fit for purpose - there is no folder structure (Inbox, Sent, custom folders etc) which means you are unable to archive mail within the shared mailbox into specific folders for later referral, record keeping etc. Also when migrating data across from Google Workspace into this mailbox everything that was in folders / tagged is now put into a single folder which makes locating past emails impossible.

I've also looked at Zoho TeamInbox which at first seemed promising, but it's the same issue - there doesn't seem to be any folder structure, and you have to "assign" emails to a user and then they can respond to it.

So my question is, could someone please let me know if there is any viable option for a proper shared mailbox in Zoho? As in multiple users can log into it simultaneously and send emails from the shared mailbox, archive email, move emails to folders etc? We would like to avoid having users log into a second account if possible.

Many thanks

Gareth

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