Sometimes customer sends emails, but we do not recieve

Sometimes customer sends emails, but we do not recieve

Hello!

Sometimes can not get emails from customers. They send us even twice but nothing. For example today, our account guntis@autorepublika.lv didnt received some emails. 

28 april we had following issue and customer reported.

>This is the mail system at host  mail.privatbank.lv .
>
>I'm sorry to have to inform you that your message could not
>be delivered to one or more recipients. It's attached below.
>
>For further assistance, please send mail to postmaster.
>
>If you do so, please include this problem report. You can
>delete your own text from the attached returned message.
>
>                   The mail system
>
>< guntis@autorepublika.lv >: host  mx.zoho.com [74.201.154.201] said: 554
>Security
>    violation. Email Session ID: {553F8022-1A-CFEA8C0-C0000001} (in reply
>to
>    end of DATA command)