SSL certificate error

SSL certificate error

I am new to Zoho Assist, but I'm trying to link our new Zoho helpdesk to our domain via the subdomain https://support.vinteractive.com

It appears the CNAME change we implemented is working, but we're getting an SSL error that looks like this:

***********************************
Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to support.vinteractive.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more…

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for support.vinteractive.com. The certificate is only valid for the following names: assist.toowongfc.com.au, assistance.plantationspme.fr, care.brilian.co.id, concierge.dragonbelle.com, customer-support.reliancehie.org, customercare.tweppy.com, customersupport.iwantthatcrm.com, desk.eg-dev.com, easterseals.sigaostudios.com, forum.manageengine.com.tr, help.blayzegroup.info, helpdesk.aerosoft.com, helpdesk.allsoft.mx, helpdesk.buckner.com, helpdesk.bushel.co.in, helpdesk.gdltech.ca, helpdesk.gilesfoods.com, helpdesk.highcomm.com, helpdesk.interact.it, helpdesk.keeservices.net, helpdesk.littlebox.ro, helpdesk.mycloudworld.com, helpdesk.netwizph.net, helpdesk.westarfoods.com, info.kddc.ca, jnj.fieldwy.com, opencare.tekiesolutions.com, portal.bayshoretechsolutions.com, soporte.citywifi.com.mx, soporte.parkeyes.com, suporte.ajudanet.info, suporte.cakeerp.com, suporte.vetorsaude.com.br, support.actifymedia.com, support.alainmall.net, support.alphawave.io, support.amisgest.ca, support.architectnow.net, support.backalleybowling.com, support.cloverleafanalytics.com, support.computify.co.uk, support.corpcloud.com.au, support.creditloancompare.com, support.delphime.com, support.evolveims.com, support.gb1900.org, support.globaldatatelecom.com, support.goconsensus.com, support.gotomyerp.com, support.hearitright.com, support.heavenlyaupairs.com, support.helloairtime.com, support.hostonorion.com, support.im-projects.com, support.iopracticeware.com, support.kidkare.com, support.kpa.co.in, support.laurenconcrete.com, support.lendingstar.com, support.lernsys.org, support.mangusfinance.com, support.mhcg.co.uk, support.parkeyes.com, support.pomt.com, support.poweronbi.com, support.qpost.com, support.redbearlabs.net, support.redtree.de, support.resiada.com, support.rivetpro.net, support.salpay.com, support.sheraeu.com, support.somagroup.com.kh, support.thebruces.biz, support.themelego.com, support.transxt.mobilewaretech.com, support.two-it.nl, support.ultramega.fr, support.viwoinc.com, support.wealthify.com.au, support.wrappli.com.au, support.xev.co, supportrequests.ntyfranchise.com, websites.bluerochelpdesk.com, wellsfargo.regalpay.help, wsiticket.wsipowered.com
 
Error code: SSL_ERROR_BAD_CERT_DOMAIN

***********************************


I can see from this portal that others have run into this problem, which apparently requires some assistance from the Zoho team to resolve.


How can I get the ball rolling?


Thanks,
Bryan St. Amant
VinterActive LLC

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