Standardize "From" Email Address for Email Template Triggered from CRM Form

Standardize "From" Email Address for Email Template Triggered from CRM Form

Hi,

I'm setting up an email capture form in Zoho CRM, and need to trigger an email to the user that submits the form. I'd like this email to come from a general mailbox for the company, but am only seeing individual CRM users as options for the "From" email. How can I adjust this?

Also, is it possible to have the CRM form trigger an email to send from Zoho Campaigns? Or, does it all need to be built within Zoho CRM?

Thanks,

Jenny