Since last week, everytime I reply to a customer via  email in a ticket from Zoho Desk, the status of this ticket is automatically changed to Closed. It is not helpful or desired as the ticket is not always to be closed, I can be asking for more details or still working on the ticket and sending customer an update.

Could you, please, help me to identify what is causing it and how to stop it ?

Thanks,

Vanessa

vanessa@innovative-edge.com