Hello Zoho Mail Support,

We are following your recommended approach for email migration and need clarification on how to proceed correctly.

Our intended migration approach is:

1. Create a temporary mailbox katja.migration@nellajanuttu.fi
2. Copy all emails from the current mail service provider into this temporary mailbox
3. After the copy is completed, migrate the emails from
   katja.migration@nellajanuttu.fi → katja@nellajanuttu.fi
4. Finally, update the MX records to Zoho

However, we are currently blocked at step 1.

When attempting to create the mailbox katja.migration@nellajanuttu.fi, Zoho requires OTP verification and sends the OTP email to the same new mailbox (katja.migration@nellajanuttu.fi), which does not yet exist or receive mail.

Because of this, we are unable to complete the mailbox creation.

Could you please advise one of the following:

• How can we complete OTP verification for a newly created temporary mailbox?
• Is there a recommended alternative approach for creating a temporary migration mailbox?
• Can OTP verification be sent to an existing admin mailbox instead?

Thank you for your guidance on how to proceed properly.

Best regards,