I would like to suggest a search link from within Zoho Mail that makes it possible to search for the email address in Zoho CRM. This should now be possible since the the URL in Zoho CRM now looks like this:

https://crm.zoho.com/crm/GlobalSearch1.do?sModules=AllEntities&searchword=

I suggest that from within any open email it should be possible to search for that particular email address in Zoho CRM.

The CRM search result should open up in a new window.

This would be a quick way of quickly moving to a particular record in Zoho CRM.

The best would of course be a "view this contact on Zoho CRM" button, but i guess this is more complicated.

So i suggest this link feature as an work around that should be easy implemented.

Kind regards

Bo Thygesen