Support Email addresses getting notification emails
We have several of mailboxes set up that forward to Zoho Desk, but they are also the SMTP addresses in Zoho Desk form our system. When those send in a ticket, they also get the ticket notifications which adds extra clutter to the ticket. Is there a way to prevent this?
is also a mailbox for the same department and the default email for the notification emails (new ticket/close).
Then when a ticket is closed, there is an endless loop since a response reopens the ticket and closing the ticket creates a response.
Is there a best practice way to prevent this loop?
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