Earlier today I read somewhere on the Zoho Creator website (although I can't find the page right now!) that Creator support is offered 24 hours per day on week days. However, I never seem to get any replies from support staff until late evening local time (GMT +10). It really seems that support is only working on US time. Is this right?

Also, there doesn't seem to be any support ticket management interface, where we can access and update support ticket details. Why not use Zoho Support for this?

Anton