Hi Zoho Team,

Could you please look into this recurring alert and provide clarification on why this restriction is still in place?

This issue has become a bottleneck in our workflow, significantly limiting our automation capabilities. We are unable to add another contract with the same SLA, which prevents us from properly managing accounts that have multiple contracts under our Line of Business (LOB).

I would appreciate a clear explanation of the reason behind this alert, whether this is an intended system limitation or a known issue, and what steps are being taken to address it.

I also came across a similar post from a year ago, but I have yet to find a clear resolution or proper closure. Could you please provide an update on the status of this issue and advise whether a permanent solution is being considered?