Survey integrated with CRM doesn't add new responses, only updates
Our food company sends samples to customer to taste. I created a "Samples" module in CRM to keep track of these samples, linked to Deals and Accounts.
We also created an e-mail template to send from this Samples module, with an inserted Survey link.
Now, because we can send, say, a sample of oriental flavour and another sample of tropical flavour in one parcel shipment, we only send out one e-mail to accompany that shipment which holds only one survey link (the link in the mail template, linking to ${Samples.Sample ID}.
One parcel to ship = one record in the sample module, regardles of how many samples in that parcel.
We ask our customer to open the same link in that e-mail for each sample they taste and submit for each.
I expected that, for each submission, i would see a new line in the Zoho Survey related list, but it only updates. So I don't see one submission for oriental and another for tropical.
In the Zoho Survey/hub/integration, i did select "add record", which should cause a new record for every submission. Is this not the same as a new line in the related list?
What can I do to get a new line for each submission in each sample record?
Thanks for any input!
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