Switching to the new help center domain URL

Switching to the new help center domain URL

If you have been using the Help Center without mapping your subdomain (for example, support.mycompany.com) to the default domain, this article is for you. When you sign up to use Zoho Desk, your help center's default address is a Zoho Desk subdomain, such as "desk.zoho.com/portal/<mycompany>". After careful evaluation, Zoho Desk has decided to replace your default domain URL format with a more straightforward one like "mycompany.zohodesk.com". 

Why this change?
Zoho Desk plans to provide more flexibility to customers w.r.to customization like adding scripts in the help center. As we do it, we want to secure the domains from security exploits that can compromise customer data. Changing the URL format is our first step in that direction. In addition, it also cuts down the length of the domain URL, making it user-friendly.

Next step?
Existing Free and Paid users are requested to switch their default domain address to the new format before May 31, 2022, and June 30, 2022, respectively. You can do this with a click on the Help Center Rebranding page. Note that, except for the change in the URL format, there will be zero impact on the existing pages of your Help Center. Also, when anyone types in or clicks on links in the old URL, they'll be automatically redirected to the corresponding page on the new domain format.

Note: This switch is not applicable for users who have mapped their custom domain to the help center.

Switching to New Domain URL
You can switch to the new domain URL with a click.

To do this:
  1. Log in to Zoho Desk with Administrator privileges.
    Note: Users should have Manage Help Center permission to switch to the new domain URL format.
  2. Click the Setup icon (  ) in the top menu.
  3. Click Help Center under the Channels menu.

  4. Select the default Help Center having the unmapped domain.
  5. Click Switch Now on the Switch to New Domain URL window.
    Your Help Center URL will switch to the new domain URL instantaneously.

For further questions regarding this switch, you can write to support@zohodesk.com or reply to this forum post, and we can have our support executive reach out to you.

Happy Ticketing!


Team Zoho Desk

      Zoho Marketing Automation
              • Sticky Posts

              • Zoho Desk Cheat Sheet For The Year-End

                Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
              • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
              • Zoho Desk: Scheduled Maintenance on 8 August 2021

                Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
              • Issue: Responses sent multiple times from Zoho Desk

                Hi All  Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA.  Appreciate your patience in the meantime.  Regards Aarty
              • Layouts just got a whole lot more customizable!

                Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values

              Zoho Pagesense Resources

                Zoho SalesIQ Resources

                      Zoho TeamInbox Resources

                        Zoho DataPrep Resources

                          Zoho CRM Plus Resources

                            Zoho Books Resources

                              Zoho Subscriptions Resources

                                Zoho Desk Resources

                                  Zoho Projects Resources

                                    Zoho Sprints Resources

                                      Qntrl Resources

                                        Zoho Creator Resources

                                          Zoho WorkDrive Resources

                                              Zoho Campaigns Resources

                                                Zoho CRM Resources

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now