Sync'ing Outlook and Zoho - email

Sync'ing Outlook and Zoho - email

All,

I am evaluating Zoho professional, with a key need being Outlook integration. I followed the instructions for downloading and installing the Outlook plugin and had no issues. I created a dummy contact in Zoho, using an email address I can access and sync'ed contacts with Zoho, and the contact was added to Outlook. Great!

I then sent an email from Outlook to the dummy contact. When I looked at the contact's page, I saw the email listed there. Wonderful!

I then replied to the email and checked the dummy contact's page, and I do not see the response. Did I configure something incorrectly? Having a CRM that can only track half of a conversation doesn't make sense...
    Zoho Marketing Automation

            Zoho Pagesense Resources

              Zoho SalesIQ Resources



                    Zoho TeamInbox Resources

                      Zoho DataPrep Resources



                        Zoho CRM Plus Resources

                          Zoho Books Resources


                            Zoho Subscriptions Resources

                              Zoho Desk Resources

                                Zoho Projects Resources


                                  Zoho Sprints Resources


                                    Qntrl Resources


                                      Zoho Creator Resources


                                        Zoho WorkDrive Resources




                                            Zoho Campaigns Resources

                                              Zoho CRM Resources

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now