Synching with CRM

Hi -

We are setting up Desk and making sure our client info is synced correctly with CRM.

When we had a new ticket with a new client it automatically set up the new client in CRM (yay).

When we opened the ticket and filled out what Account they should be under it did not auto update in CRM (boo).

We also noticed in CRM the Client and Account are not associated in either record.

We have the fields mapped in Desk/CRM mapping to have Accounts linked to Account.

Your help is appreciated - thanks!