Syncing Contacts based on Contact and Account Criteria - Not working

Syncing Contacts based on Contact and Account Criteria - Not working

Hello,

We need to be able to sync on two criteria which just is not working. The sync is scheduled to run every day, it ran once and never ran again.

The conditions are:

ZohoCRM.Accounts.BusinessUnit == "Business Unit A"
AND
ZohoCRM.Contacts.DecisionMaker = True

These two fields are custom fields, and they map to custom fields in Zoho Campaigns.

Additionally the software is buggy. It lags and hangs frequently.

We're not overly happy with this product and there is no direct support button.