Systemgenerated emails

Systemgenerated emails

Hello  - For the past 4 days (5/16) one of our CRM users has been unable to receive reminder emails related to Tasks.

 We've submitted multiple support requests to Zoho Mail and Zoho CRM as this is the most important feature to this CRM user. We are able to create tasks however no reminder emails are sent (as we schedule them to be). I'm assuming its related to Systemgenerated email system as other emails for this user work OK. We've looked into email storage issues which have been resolved by upgrading our mail storage. 

Please assist - 
Ticket #  2287 115

Thank you for your efforts in resolving this issue.