Text Editor in Zoho Desk: Bold Not Working
My team just started using Zoho Desk, and unfortunately, we've found that the text editor leaves much to be desired. One huge sticking point is that making text bold doesn't really work. When text is highlighted and Bold is selected, the text changes very, very slightly. Unless you're looking closely, the text doesn't appear to change at all, though the editor shows the Bold styling button as "pressed," or affecting the selected text.
Has anyone else experienced this issue? I know it seems like a small issue, but it's particularly irksome when composing Solutions articles. The text editor used for replying to tickets doesn't have this problem. Also, if I attempt to edit the HTML of a Solutions article and manually add the bold styling, the Preview window in the HTML editor shows the text as correctly bolded. But when you view the text in the editor, and in the published version of the article, the text, again, is not bolded.
Is anyone else experiencing this issue?