Text field length validation rules can't be defined
Basics of Validation Rules
- A validation rule for a field can consist of conditions like whether a value needs to be filled in, a specific expression it shouldn't contain, the minimum and maximum length of the data, whether it needs to start or end with something, or if it shouldn't be empty.
But when I select a text field and try to use the conditions on it then I'm presented only with the condition filters of :
- starts with
- doesn't contain
- ends with
- is empty
- is not empty
There isn't a filter to define the length of the text string. I want to enforce the agents to enter a string with certain length limits.
Also a field can't be used twice in a condition expression. What I mean by that is this :
I'm trying to say to the system that
if a text field is filled in with a value
then apply the text string length rule. For example I don't want to enforce the agents to fill in a serial number for a ticket but if it has been entered then use these length limits for it.
As a side note I want to express that the filter types for certain data types should be listed on the help guide. I had to find them by trial.
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