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Welcome to Zoho Cares

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In the past couple of months, we've received many requests from you to expand the functionality of the Reply Editor within Zoho Desk. In light of these requests, we've modified and added a host of functionality to the editor. Here are some things you can now do:
  • Paste clipboard images directly into the reply editor. Sending images has never been so easy!
  • Uploading one image at a time can be incredibly tiresome. Now upload multiple images at once. 
  • Table Enhancements: Play around with table sizes and content. This enhancement lets you resize and edit tables according to your requirement. 
  • Resize, drag and position images right within the editor. Save time, and effort too. 
  • Trying to send reference links quickly? Edit and preview links directly from the reply editor. 

Note: We no longer support Grammarly in the enhanced reply editor. We hope we haven't caused you any inconvenience. 
 
As always, happy ticketing!

Cheers,
Team Zoho Desk 

3 users like this announcement.
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Hi!
Are you planning to add this feature to pasting images from clipboard for comments aswell? We really need that...

Regards

Hello,

We are still awaiting this feature to work in Zoho Creator and want to be kept updated.

  • 5 years ago

Hi Darren,

You can reach out to our Zoho Creator team at support[at]zohocreator[dot]com.


Regards,
Ash

  • 5 years ago

Hi Szymon,

Pasting clipboard images directly into the Comments is in our roadmap. We are currently analysing the technical feasibilities of implementing the same. We will keep you posted with more updates shortly.


Regards,
Ash

Hello, we're here 7 months on and still no update on Grammarly. It's causing our business significant issues and every other CRM supports it - we need a realistic timeline of when this problem will be fixed.

Unfortunately, it doesn't work for me :/

Doesn't work for me either on Rich Text fields in Chrome. Multi line yes, but not Rich Text which are more important.

  • 5 years ago

Hi All,

We are sorry for the earlier update. There's a miscommunication from our end. Apologies!

The good news is that, the FIX for the Chrome browser was added from the Grammarly's side. However, we need to do a few more patch works from our side in order to ensure there is no other breakages in the Zoho Desk editor. The new changes are expected to go live in a week's time. We will keep you all updated once things are ready.

Thanks for your understanding and continual support to us.


Best Regards
Rahul JR - Zoho Desk Team

Rahul.. will you be passing through this to the Zoho creator team too?

Hi All,

Thank you for your patience. You can now use Zoho Desk with Grammarly extension in Chrome browser.

Do check and let us know if you have any concerns.

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