The Social Wall: May 2025

The Social Wall: May 2025


Hey everyone,

We're excited to share some powerful updates for the month of May! Let's take a look! 

Reply to your Instagram and Facebook comments privately through direct messages      

Are you tired of cluttered comment threads or exposing customer queries in public? We've got your back! You can now reply to Instagram and Facebook comments privately through direct messages.

Whether it's sharing custom pricing, addressing sensitive queries, or simply wanting to keep things personal, this helps you take conversations one-on-one to provide a personalized experience.

Where can you find this?
  • The Posts tab (on individual comments)
  • The Inbox tab (with direct access to comment threads)
  • The Messages tab (to track and manage all conversations) 
Private replies help you maintain clean public posts while enhancing customer engagement through one-on-one communication.
 

Manage Facebook Ad comments from your inbox

You can view and respond to comments from your Facebook Ad account directly within the inbox tab.

All comments from your Facebook ads will now appear alongside your regular post comments. As long as the Facebook page associated with the ad is connected to Zoho Social, you can manage every comment in your inbox tab. Engage with your audience faster and never miss out on ad conversations again.
 

We hope these updates help you work smarter and stay more connected. Stay tuned for more exciting features coming your way soon.

Thank you.

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                                                        • The Social Wall: June 2025

                                                          Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-ups

                                                        • The Social Wall: April 2025

                                                          Hey everyone, Welcome to the April edition of the Social Wall, where we keep you in loop about the latest feature updates, changes, and more. Let's see how April went by: Manage and respond to comments on your Threads posts from Inbox With the latest

                                                        • The Social Wall: March 2025

                                                          Hey everyone, From threaded posts to new channel integrations on the mobile application, March saw some big updates. Let's take a look at everything that went live: Onboard your Instagram account directly via Instagram login credentials You can now add

                                                        • The Social Wall: February 2025

                                                          It felt like February flew past us so quickly, but not without some highlights worth sharing! Let's take a look at what was happening in Social the past month. Create and organize publishing groups If you’re a business or agency managing multiple brands,

                                                        • Looking back at Zoho Social's 2024: Highlights and memories

                                                          Hey everyone, We hope you had a relaxing and joyous holiday season. Whether you're planning for the new year or still soaking in the magic of the season, we're here to share some exciting highlights from 2024 – a year that was fully packed with updates


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