The Zoho forms that i bought always have problem to be used by my customers. Why?

The Zoho forms that i bought always have problem to be used by my customers. Why?

I buy a ZOHO forms to be used for 1 month. Currently i have contest on going and people are scanning QR code to fill up the form. Anyway, every day, some customer will face a problem in submitting their participations. The error message appears are " forms.zohopublic.com refused to connect ". Most customers are using iPhone and they facing problems either to submit or to access the form suing SAFARI. Please rectify the problems

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