Hello 
We have enabled Notification for contact when Receiving a new ticket, however, we are a Shopify App and receive lots of support request which is sent to our support email from noreply@Shopify.com, replyto headers in the incoming email is set to customer's email address and not to noreply@shopify.com but It looks like Zoho desk sends the notification to noreply@Shopify.com and not to the replyto email address, Is there any way we can change the Zoho desk to send acknowledgment emails to replyto email address instead of from address?

We have also noticed that in Zoho Desk iOS App, hitting the reply button sends the rely to noreply@Shopify.com and we have to manually put the correct email address,
Thanks
Ketul