Ticket Management Process for Closed Tickets

Ticket Management Process for Closed Tickets

Hello!

I would like to verify the feasibility of the following process:

  1. If a ticket has been closed for more than 10 days, it should not receive any updates or responses.
  2. If the user tries to reply to a closed ticket, notify them that they need to open a new ticket to receive assistance.

Thank you for your attention!

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