I'm new to Zoho, as an administrator, and have noticed that somehow changes that I have made weeks ago have caused the ticket status from showing the default of "Closed" to "Helpdesk" when the ticket is complete or truly closed.  When I view the option Under Configure Status, it shows a pick list of Closed or Open.  Closed is the status we are always saw. However, now Agents are seeing Helpdesk as the status, not Closed.   Any thoughts as to what I did to cause this or, even better, how to resolve this please? 

Thank you.

Sandy