Tickets Assigning Automation

Tickets Assigning Automation

I am trying to build a bot which can automatically assign the tickets to the concerning team as of now we have a dedicated person who read the emails, understands the query and then assign it to the dedicated team.

I have built an prototype of the same and want to implement it, but need the data from the zoho desk so that I can train my bot on previous data of all assigned tickets 

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