Tickets now can be shared during the blueprint transition in the latest version of the Zoho Desk Android app.

Tickets now can be shared during the blueprint transition in the latest version of the Zoho Desk Android app.

Hello,

In the latest version of the Desk Android mobile app (v2.6.2), we have brought in the below enhancement.

  • We have implemented the 'Share Ticket' action as part of the blueprint transition.

  • Agents can share a ticket between departments and invite transition owners from the shared department via blueprint transition.

  • Agents in the shared department can perform transition if access is given through share ticket action.

Please check the below gif for reference:


Please update the app either from the Play Store or using the link given below:

 

Zoho Desk mobile app


Regards,
Roshan 

            Zoho Marketing Automation

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