Time entry preview for custom time entry templates.

Time entry preview for custom time entry templates.

Our company needed time entries in a specific format to document our client interactions. Since we are using a custom time entry layout, we have lost the "preview" on the time entry tab. 

Using the default time entry layout, you get a small preview of the "Description" field below the agent & date of the time entry. Since the layout we are using does not include the "Description" field, there is no preview on the time entry tab of the ticket. 

How can we have a "preview" of at least the "Describe Request" field? 

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