Tip #10 - Effective visitor queue management

Using LiveDesk can increase your chat conversions and improve customer support productivity. But how do you manage your chat queues with the increase in volumes?

Without the knowledge of the number of chats in the queue, and the ability to make real-time adjustments might get you into the risk of losing customers and overworking of your agents.

Maximize the benefits that LiveDesk offers you

LiveDesk gives you an Easy chat notification and icons to handle the chats in the "Waiting Visitors queue". It gives the agents an insight about your visitor’s information before picking the chat from the chat queue.

Need to know more on Managing chats?

Number of Incoming chats.

Tells you whether the visitor is New to your chat support database.

Tells you whether the visitor is already existing in your chat support database.

Department for which the chat is initiated.

Web Embed from which the chat is initiated.

The Last Chat attender of that Visitor.

The Website URL from where the chat is initiated.

You can also know the time left for the visitor to start the conversation. LiveDesk uses the principle of “First in & First out” in displaying visitors in the queue. This helps the agents to spot right visitor to start the chat conversation.

You will also get the information such as the average of last five ratings, the Visitor Question and the Country before picking up the chat.

Get your self amazed using LiveDesk.

Regards,

Ralph

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Ralph Martin

Sticky Posts
Optimizing Chatbot Versatility by Combining Answer bot and Zobot
Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer
What will happen if we deploy two Zobots/Chatbots on the website?
Hi everyone, The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then