Tip #2: Set up lead conversion mapping settings based on page layouts
We, at Zoho Community, are happy to get back to you with a new tip for this week. In our previous post, we talked about lead scoring. Click here to read about it if you missed it.
The tip for this week is related to one of the primary aspects of a CRM - Customization.
Tip #2: Set up lead conversion mapping settings based on page layouts
If your business deals with multiple products or services, you may be using page layouts in CRM to manage the diverse sales requirements. For instance, a real estate company may be dealing in the sale of residential property as well as commercial property.
So the fields in the Leads module differ based on whether the lead is interested in, say, apartments and villas (residential property) or office buildings and factories (commercial property). So you have two layouts under the Leads module - Residential leads and Commercial leads.
This solves the problem of managing diverse requirements in a single module. However, when these leads are converted, you want to make sure that they are mapped to the same Residential/Commercial layouts of Contacts and Accounts.
To ensure this, you can use our layout based conversion mapping. - Click Settings > Setup > Customization > Modules.
- From the List of modules, select the Leads module.
- Click the Module Settings icon > Lead Conversion Mapping.
- In the Lead Conversion Mapping page, choose the desired layout under the Leads module.
- By default, the fields of the Standard layout of Leads, Contacts, Accounts and Potentials are displayed.
- Choose the corresponding layout under Contacts/Accounts/Deals as required.
- For each field under Leads, map the corresponding field under Contacts/Accounts/Deals from the dropdown lists.
- Click Save.
Once you have configured the layout based lead conversion mapping settings, whenever you convert leads, the lead fields will be mapped to the respective layouts in Contacts/Accounts/Deals.
We hope this was a useful tip. Try it out right away and let us know if you have any questions by commenting below.
Regards,
Vaagdevi Ravishankar
Zoho Developer Community
Deliver unforgettable customer experiences
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
Zoho Desk Resources
-
Desk Community Learning Series
-
-
-
-
-
-
-
-
-
Sticky Posts
In-person Zoho User Group Meetup: Master User-Friendly Business Processes with Zoho CRM (August 2024)!
Hello, Zoho Community! Calling all Zoho users in Australia and New Zealand! Building on the success of our previous meetups, we're excited to announce the August 2024 Zoho User Group (ZUG) Meetups, focusing on "Setting Up Tailored User-Friendly Business
Announcement: Canada In-person Zoho User Group Meetups - Stepping Up Your Customer Experience Game
Hello, Zoho Community! We're elated to announce the next leg of Canada Zoho User Group (ZUG) In-person Meetups. Upon collective feedback from our users, we've curated an engaging agenda to provide practical solutions for seamless customer service, and
[Webinar] Zoho CRM's Latest Features and Enhancements
Discover and learn the brand new enhancements Zoho CRM got this quarter! These enhancements can be leveraged to bridge small gaps in your existing CRM implementation that power user data entry, finding and selecting records, and more, and make your user
(Cancelled) UK In-person Zoho User Group (ZUG) Meetups - Learn, share and discuss all things Zoho
Hi there, Hope you all are well. We're thrilled to announce the next series of in-person Zoho User Group (ZUG) meetups in the UK. Following the success of our first leg of meetups in 2024, where Zoho experts had the opportunity of engaging with users.
Function #35: Close all tasks associated with a lead and create a new task.
Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Zoho Show Resources
Writer Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.