Is my customer online now? Will I get a reply for my message? The chat is Idle for long time, should I wait? These are some of the common questions for a chat support agent when the chat is Idle. There is no reason to babysit idle chats, as they aren’t going anywhere, utilize your resources wisely. If you are not sure on the customer status on the chat, you have to ping the customer to know whether the chat is alive.
Do we have any other option?
Yes, LiveDesk gives you an option to end chat sessions immediately after a great chat, or choose to end a stalled chat after a defined amount of inactivity with a timer added to it.
Ease your work using LiveDesk!!!!!
Once you have helped the customer, if you are satisfied with the chat and the customer has finished asking questions, you can click End Immediate.
If you aren’t sure if the customer is done asking questions or is he even actively viewing the chat, you can choose to End the session by setting up a timer (either 90, 60, 45, or 30 seconds). When you select one of these options, LiveDesk will begin to count that seconds down, and if the visitor in the chat doesn’t respond before that time, the chat will automatically end.
The visitor will see a message and a countdown, prompting them to re-engage if they want to continue the chat, and if they start typing the countdown closes and the session continues.