Tip #8 - Message Board

Tip #8 - Message Board

Building a sense of Information community among the agents is vital for a successful Chat support. A quick discussion among the agents can serve a range of purposes. However it is not feasible in real time to have a traditional classroom discussion with all the agents. 

How to make our agents equipped with information?

LiveDesk Introduces 'Message Board', it gives you an access to your LiveDesk’s agents. Whether it’s you or others. Share your thoughts, tips, tricks, best practices and announcements with everyone using LiveDesk. Give your agents quick updates, notify everyone of a change in policy, inform everyone of a scheduled downtime with your Message Board, it is easy to communicate, connect and collaborate with everyone in an organized manner.

Where to Find?

You can find the Message Board in LiveDesk bottom bar. This toolbar is always accessible, it gives you quick access to your teammates to share knowledge on your portal. 



Can I get a sound notification?

Yes, You can also set your sound notification for the messages received on the message board. To customize Message board sounds.

1. Click your "name" at the top right corner in your agent operator console.
2. From the drop-down menu click "Personalize".
3. In Personalize window pop up, choose the "Sounds tab".
4. Select the drop-down which is to the right side of "Message Board chat Message" and choose your desired sound from the options given.
5. Each time you make a change by clicking the name of a particular sound the system automatically saves your new choice. Simply click the “X” symbol at the top right to return to the LiveDesk window which you were working from.

You will also get a notification bubble on receiving a message if the "Message Board" is minimised.


Regards,
Ralph




                          Zoho Desk Resources

                          • Desk Community Learning Series


                          • Digest


                          • Functions


                          • Meetups


                          • Kbase


                          • Resources


                          • Glossary


                          • Desk Marketplace


                          • MVP Corner


                          • Word of the Day



                              Zoho Marketing Automation

                                      • Sticky Posts

                                      • Optimizing Chatbot Versatility by Combining Answer bot and Zobot

                                        Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer
                                      • What will happen if we deploy two Zobots/Chatbots on the website?

                                        Hi everyone,  The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then


                                      Manage your brands on social media



                                              Zoho TeamInbox Resources

                                                Zoho DataPrep Resources



                                                  Zoho CRM Plus Resources

                                                    Zoho Books Resources


                                                      Zoho Subscriptions Resources

                                                        Zoho Projects Resources


                                                          Zoho Sprints Resources


                                                            Qntrl Resources


                                                              Zoho Creator Resources


                                                                Zoho WorkDrive Resources



                                                                  Zoho Campaigns Resources

                                                                    Zoho CRM Resources

                                                                    • CRM Community Learning Series

                                                                      CRM Community Learning Series


                                                                    • Tips

                                                                      Tips

                                                                    • Functions

                                                                      Functions

                                                                    • Meetups

                                                                      Meetups

                                                                    • Kbase

                                                                      Kbase

                                                                    • Resources

                                                                      Resources

                                                                    • Digest

                                                                      Digest

                                                                    • CRM Marketplace

                                                                      CRM Marketplace

                                                                    • MVP Corner

                                                                      MVP Corner


                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now