Tip of the week 73: How to work unsubscribes to your advantage

Tip of the week 73: How to work unsubscribes to your advantage

Picture this: you lawfully send an email campaign; you come back to measure its performance; you look at the available metrics...and you find that certain subscribers have opted-out (unsubscribed). 
Does unsubscribes psychologically affect you (ever so slightly)? If yes, you're definitely not alone. 
However, is it a major problem? Not really! 
Email opt-outs doesn't (majorly) affect your bottom line. If anything, it helps you create relevant content for a relatively healthy mailing list. We believe this so much that we pieced an article on why an email-opt out isn't always bad for your brand. 

Now let's first briefly discuss the upsides before moving on to the tip that helps you work unsubscribes to your advantage. 

Upsides of unsubscribes:

1. Improves your deliverability long-term 

If a contact hasn't engaged with your emails at all for a long time (probably because of lack of interest), your next email to them can be rendered counterproductive. This is because the mailbox providers like Gmail, Yahoo, and more treat inactivity as a bit of a negative signal and start scrutinizing your emails more over time. (They use a lot of spam filters to decide the placement of your emails in the mailbox of your recipients.)

Therefore, you're better off seeing the uninterested contacts unsubscribe rather than having them in your list and affecting your email-sending reputation by sending further emails.

2. Fast-tracks the ideal content strategy 

Let's face it, it's practically impossible to devise the ideal content strategy from the word go. Only when you send more and more email campaigns, you inch closer towards the ideal, long-term content strategy for your business. However, this process can be fast-tracked by having a responsive target audience...which is why unsubscribes shouldn't be a major concern. 

Tip: Feedback page for unsubscribes

The moment your subscribers hit the unsubscribe link, you can ask their feedback as to what made them take the decision. The feedback you get is worth its weight in gold when it comes to sharpening your content strategy (or even fixing your email-sending policy/frequency).


To make things easier, you can design a checkbox-enabled poll like this:

Configuring feedback page for unsubscribes
As for Zoho Campaigns, you can enable Unsubscription Feedback by following the steps mentioned in this help guide

Tip summary

Hope you found this helpful! 

Aravindhan S

    Zoho Marketing Automation
              • Sticky Posts

              • Tip of the week 03 - Sending emails in batches

                Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be
              • Zoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube

                Hi email champs,  As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability.  Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
              • Tip of the week 08 - Deliver rewarding emails to your subscribers

                If you're an email marketer, it's not wrong to think that every email of yours should resonate with your subscribers. But again, it's absolutely not right to think so, when such emails aren't actionable and noteworthy. Since most of your subscribers look out for connecting with you, it's your responsibility as an email marketer, to send them quality information that'll enhance their marketing skills. What makes an email start that initial conversation with a subscriber or build that reliability with
              • Instant Sync - Fetching Accounts Module Fields has been removed at the moment.

                Hello all, Good day! This is an update regarding removal of a feature from CRM integration. Recently we identified that the option 'Fetch Accounts Fields' in the Instant sync was not working as expected so we're forced to remove it for any new syncs.
              • Tip of the week 21 - Let subscribers know about your company's terms.

                Building a target audience might be right up your alley, but before that, have you taken some time to check if your subscribers are well-informed about your organization? While people subscribe to your newsletters, offers, or any deliverables, it's important for them to know what they're complying to, when they choose your brand.  Telling your subscribers about how their data would be processed is an effective way of building a trustable relationship with them. By maintaining a transparent engagement

              Zoho Pagesense Resources

                Zoho SalesIQ Resources

                      Zoho TeamInbox Resources

                        Zoho DataPrep Resources

                          Zoho CRM Plus Resources

                            Zoho Books Resources

                              Zoho Subscriptions Resources

                                Zoho Desk Resources

                                  Zoho Projects Resources

                                    Zoho Sprints Resources

                                      Qntrl Resources

                                        Zoho Creator Resources

                                          Zoho WorkDrive Resources

                                              Zoho Campaigns Resources

                                                Zoho CRM Resources

                                                        Design. Discuss. Deliver.

                                                        Create visually engaging stories with Zoho Show.

                                                        Get Started Now