TITLE field is suddenly blank for both Leads and Contacts
Hi
for the past few days we cannot Edit/Add Title Field to new or existing Leads and Contacts.
We first noticed with a new lead that one of our team members forgot to chose a Title for, and when trying to edit it, the Field options were blank instead of the usual list.
Also at the Lead/Contact page, when you hover your mouse over each field you usually get and "edit" text next to each field and are able to edit each field individually... BUT for the title/name field there is no more "edit" text shown next to it... so we must got to the edit button at the Top of the Lead/Contact page in order to go to the edit page, but the Title field remains blank... even for Leads/Contacts that already have a Title selected... if we were to save that Lead, its Title will go blank...even if we dont even "touch" the title field.
We have done the following with NO positive results: cleared the chache, login and out of our accounts, we have edited the Title field at setup for both leads and contacts.
Notice that there were no changes to the setup prior to this issue. So you can rule that out.
Please advise or help us on this matter
for the past few days we cannot Edit/Add Title Field to new or existing Leads and Contacts.
We first noticed with a new lead that one of our team members forgot to chose a Title for, and when trying to edit it, the Field options were blank instead of the usual list.
Also at the Lead/Contact page, when you hover your mouse over each field you usually get and "edit" text next to each field and are able to edit each field individually... BUT for the title/name field there is no more "edit" text shown next to it... so we must got to the edit button at the Top of the Lead/Contact page in order to go to the edit page, but the Title field remains blank... even for Leads/Contacts that already have a Title selected... if we were to save that Lead, its Title will go blank...even if we dont even "touch" the title field.
We have done the following with NO positive results: cleared the chache, login and out of our accounts, we have edited the Title field at setup for both leads and contacts.
Notice that there were no changes to the setup prior to this issue. So you can rule that out.
Please advise or help us on this matter