Track Leads and Potentials stage evolution
Our aim is to insert new Leads, from a third party application, trough the use of the CRM API.
Then the Sales rep do their usual job of qualifying and converting Leads to Potentials and Contacts.
I would like to track, still using the CRM API, the evolution of these leads.
Because the conversion to Potential is done by Sales reps, I don't see how to retrieve a correspondance between Lead and Potential (ids returned by the API are not the same). I could search by name or email address, but these fields can be corrected by the Sales rep, and so, I would loose the correspondance.
I welcome any idea on the issue.
Thanks