Is this functionality available in Zoho CRM?

 

 

It is supported in Salesforce and is critical to us if we want to migrate all of our sales reps from Salesforce to Zoho CRM.

 

To summarize, we need the ability to:

1) Send an email to a contact from the CRM

2) Track that the email was sent in the CRM

3) Be able to see (from the CRM) if the contact has opened the email or not

 

I know Zoho CRM can do (1) and (2), but I do not see that it can do (3).

 

If Zoho CRM cannot do (3), is this on your roadmap (and what is the expected delivery date)?

 

Thank you.