Tracking new lead response time
Hi,
I have a team of Sales Development Reps, who have a KPI of responding to a lead within 20 mins or less once it hits the system. I seem to recall that Zoho CRM had the capability to track this in a previous version, but don't see it anywhere.
It's great that the system tracks lead conversion time, but how am I supposed to make sure that my SDR's are picking up leads in a expeditious manner?
Any suggestions?
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