Currently we are offering Packaged or Bundled support where a customer prepays 8 hours of support. Now what I want is for my techs to track the time spent on calls using the time tracking tab. My question is if they're using the time tracking tab how can I run a report to show the hours spent or where can I pull up a report showing me time spent on calls per tech?

Or is there a possibly another way to handle this?

Thanks in Advance