Trial & Subscription Issue - Managing Users Zoho Books
Hi,
We have an issue. My business partner and myself trialed Zoho Books on the free trial. This trial only allowed 1 person per organisation which essentially meant that we had 2 trials running simultaneously.
We have since decided to subcribe to Zoho Books. I managed it from my trial (i.e. I upgraded) and invited him and our other business partner.
We have noticed a few issues:
1. Neither he or the other person that I invited can see their names in the drop down menu in the Timesheets area for our organisation, yet they have access to the account.
2. My partner has 2 organisations now. His trial has run out and he cannot delete the organisation that he no longer requires.
He accesses both organisations is via the same email address, so unfortunately we cannot delete his account as he is an administrator to the paid for account.
He has sent an email today to Zoho, however I thought it would be good to post this as a topic in the forums just in case anyone else runs into the same issue.
Regards,
Simon