Unable to access Admin console/cpanel

Unable to access Admin console/cpanel

Hey guys,

I setup zoho account to point my company email to it. I saw the admin console at some point and was able to interact with it at the time. About a day after that time, I couldn't even access the admin console again. I wonder where the link has gone to.
For two weeks now, I have been unable to resolve this. I have opened a ticket on same issue but I did not get a response.
Does anyone know how I can resolve this please? Thanks




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